Shipping and Returns
Shipping & Returns
Shipping Charges are based on:
- number of packages
- package volume
- overall weight of packages
Trex Equipment Company packages its products in the least amount of boxes necessary and transits orders with the least expensive carrier, unless otherwise specified. Plans for unloading at the final destination should be pre-arranged. Liftgate and/or inside delivery service may incur additional charges.
Trex Equipment Company will try to arrange “next day” or “second day” delivery upon request. For expedited shipping, please contact us directly by phone at 806.372.2500.
Shipping Outside the Continental U.S.
Please contact Trex Equipment Company directly at 806.372.2500 to enquire about international shipping options and charges. Free shipping promotions only apply to the continental U.S. (which does not include Alaska, Hawaii, Puerto Rico, Mexico, or Canada).
Before signing the delivery receipt, inspect for any shortage or damage and note the nature and extent of the shortage or damage on the freight bill. If you notice damage after the driver has left, save your damaged shipping box(es) and packing, and contact Trex Equipment Company at 806.372.2500. Please do not return damaged items as they cannot be accepted without a return authorization number.
The carrier who delivers merchandise to your door is ultimately responsible for loss and damages. Acceptance of the shipment by the consignee is acknowledgment that the articles delivered are in good condition.
Merchandise returns are subject to a 20% restocking fee plus any applicable costs for freight back to the warehouse. Custom-made orders are non-refundable and not returnable.
Trex Equipment Company order history can be reviewed on by signing in to your account and reviewing your account history.